The day to day role of the CIO

19 Nov

Judging from my research, I believe that four key roles that the CIO fulfils are to keep the company secure, to deliver business value to the customer, to grow their people so that they can maximise their contribution to the firm and finally to provide constant quality service  across the IT environment in order to keep employees productive. None of these roles should be forgotten about. All are crucial to the running of the company from the point of view of the CIO. However, I believe that providing constant quality service can sometimes be forgotten about when discussing the role of a CIO, and this is not acceptable as it is a very important task of the CIO.

In this fast paced high tech world, much of the research published on CIOs is revolving around ‘big data’ and ‘the cloud’ and how they impact the CIO and their job. The research focuses on the way in which CIO’s invest in the latest technologies, or suggesting new technologies they should invest in.  What people fail to remember is that this is only half of the job of the CIO. Of course they must have a good business partnership role, working with other executives in delivering business processes solutions to maximise value for the company, but many people forget about the everyday workings of a company and the day to day things a CIO must do.  The CIO must deliver “utility” and infrastructure to the firm.

Despite the fact that large investments are needed for companies to succeed and keep up with the newest technologies, one cannot forget about the smaller everyday things in the job. Although the CIO may have a great idea for a new system which will benefit the firm, the role of the CIO is not always about bringing extravagant new ideas and technologies to the fore. They also have to be sure that all of the systems and technologies currently in the company work effectively and efficiently; that they are always on, available and accessible. Emails must always be working for example, data must always be available. Servers, networks and communication need to be viable all of the time because that is the expectation of businesses nowadays. That is what is expected of the CIO. With the high number of mobile devices such as iPads and smart phones, people expect to be able to have access to their device no matter where they are. It is important that they are able to achieve this and it is the job of the CIO to ensure this happens. The day to day running of the business, ensuring all systems are running correctly and nothing is crashing or causing problems, is as important to the role of the CIO as investing millions in the newest technology.


2 Responses to “The day to day role of the CIO”

  1. 04ac November 19, 2012 at 8:04 pm #

    You make a relevant point here about how the basic everyday running of a company and its overall quality service can be a very important aspect of a CIO’s position. If the day to day running of a company is slacking this will be evident throughout all of the companies departments. If the core of the company is in good working order then in my view this will lead to a more successful company in the future!

  2. anon100 November 23, 2012 at 12:04 pm #

    Good insight into the daily role of a CIO ncooney1. When discussing the modern-day CIO people tend to discuss the role on a macro level only and overlook the daily grind of what it actually means to be a CIO. While the role has expanded on a macro level in recent years – the day to day role has expanded also. Before a CIO can achieve anything within an organisation it must ensure that it nails down the day-to-day operations first.

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