A Further 5 Strategic CIO Issues For 2013

20 Nov

As bigjim123 posted on the 19th of November about The Top 5 Strategic CIO Issues For 2013 I will further this by going into the other 5 issues which Bob Evans, senior VP for Oracle, has pinpointed as areas which must be focused on. Just to recap, the points which bigjim123 covered were;

I.            Simplify IT and Transform Your Spending: Kick the 80/20 Budget Habit

II.            Lead the Social Revolution: Drive the Social-Enabled Enterprise

III.            Embrace the Engagement Economy: Merge the Back Office and the Front Office into the Customer Office

IV.            Upgrade “Cloud Strategy” to “Business Transformation Enabled by the Cloud

V.            Transform Big Data into Big Insights, Big Vision, and Big Opportunities.

 

As already discussed in the above 5 topics and the ones which will be covered in this blog there are numerous themes that keep on coming up throughout. The next 5 issues to be covered are;

  1. Unleash Your Company’s Intelligence: Create the Enterprise-Wide Opportunity Chain
  2. Future-Proof Your IT Architecture
  3. Preside over a Shotgun Wedding: System of Record Marry Systems of Engagement
  4. Lead with Speed: CIO as Chief Acceleration Officer
  5. Bend the Value Curve: More Innovation, Less Integration

 

Unleash Your Company’s Intelligence: Create the Enterprise-Wide Opportunity Chain

In order to progress and really unleash your company’s intelligence there is a need to build on already existing and working notions of the supply and demand chain, the data warehouses and marts. This is where the Opportunity Chain can come into play and help transform that internally orientated information not only into customer-centric but a growth-driven language of opportunity. But in today’s world with everyone always ‘ON’ and available through the global marketplace, this has led to the requirement of new understandings and visions driven by social revolution, and it is due to this that the old reliable systems and approaches which we have gotten used to just don’t cut it anymore and they are simply not able to cope with the new realities demanded by the customers and the current time we live in. so it is the Opportunity Chain concept which can help provide a market-facing framework and background for exploiting the potential of business analytics and Big Data (Big Vision).

 

Future-Proof Your IT Architecture

If you think back just 3-5 years ago Big Data was regularly a computer geek’s conversation, the cloud was still mostly a conceptual or isolated on the fringes, social was a minor but on-going irritation, and the business analytics side of things was taken care of by a team of experts reporting to a team of executives. With the huge increase in data this surely requires a similar in not bigger increase or explosion so to say in infrastructure growth. This leads us to think that the high business demands of today need to be met head on with the innovative tools of tomorrow.

Businesses need fresh thinking about the architecture of tomorrow because merely rebuilding or adding on to the existing plan will simply not meet the wildly different and more-demanding requirements of tomorrow” (Bob Evans, VP of Oracle).

 

Preside over a Shotgun Wedding: System of Record Marry Systems of Engagement

With the endless streams of data and information being gathered from social, video, customer experience etc. the old-style back-end systems are not equipped anymore to handle all this vast data. Although some of the new tools and solutions that are coming into the market are beneficial and great gateways into the real-time wants and customer and employee needs, they still are behind in the fundamentals of the old reliable ERP system. What the CIO needs to do is seamlessly and rapidly tie the two worlds together while finding new approaches/solutions. As described in point # 1, the opportunity chain, it will be the strategic integration which will become the foundation of this Opportunity Chain.

 

Lead with Speed: CIO as Chief Acceleration Officer

If you could promise your CEO that you could shorten product-development times, reduce days-of-inventory turns, accelerate deliveries to customers, cut or eliminate the wait-times a customer endures on your support lines, and shorten your order-to-cash cycle, is there a CEO on planet Earth who wouldn’t idolize you?”

The title is here is pretty simple and self-explanatory. As CIO why not embrace the position and all it stands for and take on a new mission for your IT organisation and think if a CIO as a ‘chief acceleration officer’. Basically what this is saying is instead of just going with the flow be a leader not a follower and in doing so he/she should lead the company’s efforts to do everything it does not only just better BUT faster too.

 

Bend the Value Curve: More Innovation, Less Integration

In my last blog entry I first mentioned this saying as a possible mantra for a CIO and now I will go into more detail and explain what the meaning behind it is. Going back 20-30 years there have been vendors and they have always tried to plug the latest and greatest technology and introduce streams of new products. Not only were this new products becoming more capable and more powerful they were also becoming more complex which in turn leads to more integration, more training, testing, fine tuning, patching, modifying, monitoring, upgrading etc. . This was an okay model way back when there weren’t many alternatives available. But today with technology growing faster than we can keep up with that model is changing. It is now time to move on and the old model is ready to begin the transition over to the ‘computer museum’. CEO’s are growing tired of their budget getting bigger and bigger year by year due to IT operations and seeing next to no improvement and not seeing an increase in business value. For the CIO the answer is an easy one but by no means simple: they need to take a step back and begin withdrawing themselves and their technology teams from the business integration and start focusing more of their time on the customer-centric and growth orientated innovation. An example of a company leading the way has been Oracle with Exadata, Exaltics, and Exalogie.

So just to recap: More Innovation, Less Integration.

 

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