The Extended Enterprise Model.

27 Jan

According to Gable,G., Sedera,D. And Chan,T.( 2003) Information systems (IS) investments are under greater analysis and pressure to validate their value and involvement to the quality, productivity and competiveness of different organisations. It is important to measure the value of IS as it justifies key problems that are reported by organisations around the world. [1]

As mccouglan [2] and lucid21[3] have mentioned many different frameworks for IS Success within their previous blog posts, I believe that more frameworks need to be studied in order for us as a group to develop an effective overall framework for IS Success. It is important to study what different companies’ framework for success is.
For example, a successful global IT company ITC Infotech created a framework in order to guarantee success and value within their corporation. They titled this framework “The Extended Enterprise Model.” This framework is divided into six different parameters, which are: Governance and engagement, Process standardization, Expectations management, Knowledge management, Resources management, and SLA and metrics management. [4]

ITC Infotech Extended Enterprise Model

In order to understand what these 6 different parameters do I will explain each one individually.
1. Governance and engagement: This is when the company focuses on governance and engagement with their customers. Within the company ITC Infotech, their main strengths are their expertise that extends across 8 industry verticals and the technologies that support the verticals.
2. Process standardization: Strength within the process standardization originates from the precision of understanding the main functions that drive competitive advantage in an industry.
3. Expectations management: Within this parameter, customers decide the pace of growth, the volume, ratios of onsite/offsite investments or resources needed, the proportion of project work to be put into practice onsite/offsite, the nature of work to be carried out, and the degree of control and security architecture. For example ITC Infotech attentively monitors customer’s processes and security guidelines.
4. Knowledge management: Within this parameter strategic investment in infrastructure, human resources and training of these resources are created in agreement with the customer’s project for successful knowledge management.
5. Resources management: Within this parameter a core team is selected in order to guarantee complete ownership and commitment to the customer from the very start. An effective customer-vendor engagement is important for success.
6. SLA and metrics management: Within the company ITC Infotech, under this parameter they aim to enhance the IT performance in accordance with the business requirements, align the IT services delivery with the business requirements, enhance service level metrics and expenses and to observe the Key Performance Indicators (KPIs) provided to the business.[4]

It is important to study what other successful companies frameworks are in order to create an effective framework. Studying what other companies’ frameworks are helps us observe what aspects of the framework works best for the company.

[1]Source1: Gable,G., Sedera,D. And Chan,T.( 2003) “Enterprise systems success: a measurement model.” In March, Salvatore T. and Massey, Anne and DeGross, Janice I., Eds. Proceedings Twenty-Fourth International Conference on Information Systems, pages pp. 576-591, Seattle, USA.

[2] Source2: mccouglan

[3]Source 3: lucid21

[4]Source 4: ITC Infotech India Ltd. (2013) “Extended Enterprise model,” accessed on the 27/01/2013


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