Sedera’s Multi-dimensional IS Success Instrument for enterprises systems

29 Jan

As discussed in the previous blog in relation to the Delone and McLean (1992) IS success model as being one of the most widely cited. The model attempts to represent the interdependent process nature of six IS success constructs including system quality, information quality, use, user satisfaction, individual impact and organizational impact. Since D&M developed their model of IS success, there has been many extensions and tests of their model along with the research of success itself.  However many of research studies that have tested IS success measurement instruments have only focused on a single part of success such as information quality or user satisfaction. There are much less studies carried out that take into account multiple dimensions of success and the interrelationships amongst them [1].

Although there are some measures that capture more than one dimension such as Sedera et al.’s (2004) multidimensional success measurement instrument, which provides higher content validity. This success instrument consists of four dimensions including system quality, information quality, individual impact and organisational impact with 27 item measures: 9 measures of system quality, 6 measures of information quality, 4 measures of individual impact and 8 measures of organizational impact.


This IS success measurement instrument captures the multidimensional nature of IS success by measuring four key success dimensions and by using at least four measures for each dimension. The instrument is affective as it captures many aspects of each variable which is different to many other measurement instruments as they only focus on one aspect of the construct [1], [2].

It is important to note that Sedera et al. measures of IS success model has some dimensions eliminated from it. Use and User satisfaction were eliminated from their success measurement model as it didn’t contribute enough explanatory power in contrast to the four constructs. Sedera et al. acknowledges the contribution of the Delone and McLean model has on the improved understanding of IS management. However there are issues with the IS success model which still remain such as “choice of IS success dimensions”. Sedera criticizes the D&M model because in order to develop a model/instrument for a certain context, variables including organizational structure, size or technology and the unique characteristics of the system have to be taken into account prior to using individual/subset dimensions within the model. One of the primary reasons behind mixed results regarding IS success is the use of only one or a subset of dimensions that are basically expected for overall success. Gable (1996,p. 1177) notes that “the completeness of the model becomes critical as adding good and bad, high and low, positive and negative,or hot and cold effects may otherwise mask, neutralize, or distort results” [1], [2], [3].

[1] Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships.European Journal of Information Systems17(3), 236-263

[2] Sedera, D., & Gable, G. G. (2004). A factor and structural equation analysis of the enterprise systems success measurement model. Association for Information Systems.

[3] Gable, Guy G. and Sedera, Darshana and Chan, Taizan (2003) Enterprise systems success: a measurement model. Eds. Proceedings Twenty-Fourth International Conference on Information Systems, pages pp. 576-591, Seattle, USA.


2 Responses to “Sedera’s Multi-dimensional IS Success Instrument for enterprises systems”

  1. luke May 6, 2013 at 8:17 pm #

    I simply couldn’t leave your web site prior to suggesting that I really enjoyed the usual information a person supply to your guests? Is gonna be back regularly to inspect new posts


  1. Alternative frameworks for measuring IS success. « So Opinionated … - February 4, 2013

    […] Source [1]: Lucid21 (2013)… [2] Source 2: Petter,S., DeLone,W. & McLean,E. (2008) “Measuring information systems success: […]

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