IS Strategy leading IS unit to Success

5 Feb

In the article “Predictors of Effective IS Strategy Implementation”, Kannabiran et al (2009) talk about the implementation stage of an IS strategy and how it determines the success or failure of information systems in an organisation. The authors identify 5 factors that can aid the success of the IS unit. [1]

User Involvement:
Although the IS unit can develop new technologies, it is what you do with the IT that creates value for a firm. It is not surprising therefore that business functions have started taking part in core IS functions. The end user needs to be involved in the implementation of the system to ensure the system will meet its necessary functions.

Role of the IS Function:
Although it is the business units that ultimately use the IT, the onus is on the IS function to help users appreciate the full value of IT. “The IS function has to establish good relationships with the users of the system while the CIO’s credibility, commitment to targets, consultation with key stakeholders, and knowledge of IT facilitates the overall implementation.” [1]

Technological Environment:
Uncertainty can arise in an organization when new IS technologies are implemented. Organisations need to ensure the emerging technologies are designed, implemented and aligned with current processes and technologies.

IS Plan Characteristics:
Successful strategy implementation is predicted by the implementation plan that evolved as part of the IS strategy. An implementation plan contains ‘details such as the identification and prioritization of projects and the schedule for completion of specific projects within the plan period.’ [1] If an IS plan is not carefully developed strategic misalignment may occur and lead to mismatches between the IS plan and desired benefits of an information system.

Top Management Commitment:
It is extremely important that ‘top management do not forget about a project after the planning stage but instead are commitment at the time of system implementation. By being directly involved in a project, “top management guides the implementation team, allocating resources for projects, and stepping in to solve critical issues likely to affect implementation.”[1]

[1] Kannabiran, G., Sharda, R., Gupta, A., Wilson., R. (2009) Predictors of Effective IS Strategy Implementation: A longitudinal Study of Indian organizations. Asia-Pacific Business Review. Vol. V, No. 2, p. 3-27.
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